Virginia stops cancelling dormant E-ZPass accounts for 6 months due to the COVID-19 crisis

Virginia will stop closing inactive E-ZPass accounts for the next six months to help drivers through the coronavirus pandemic, a change that came after questions from The Virginian-Pilot.

Last week, the newspaper published a story warning motorists the state was deactivating accounts for people who had not used a toll road for a year. Virginia has done this for years, but because many are staying home more and avoiding travel during the pandemic, the number of people who received a notice about an inactive account nearly doubled: from 11,700 in the fourth quarter of 2019 to 22,100 in the same part of 2020.

Now, the Virginia Department of Transportation will stop this practice through mid-summer. But E-ZPass customers who have already gotten an inactive notice will still have their account closed if they don’t respond within 30 days.