Study: More than a third of Americans have used a ride-hail service

The share of Americans that use ride-hailing services grew in the past three years, but the percentage of riders who use services such as Uber and Lyft daily has remained relatively flat.

The results of a study conducted by the Pew Research Center published Jan. 4 showed 36 percent of U.S. adults used a ride-hailing app in 2018. The figure is up from 15 percent in 2015; that same year, 33 percent of U.S. adults also said they’d never heard of ride-hailing. In 2018, only 3 percent of adults surveyed hadn’t heard of ride-haling. About 61 percent of U.S. adults still said they’d heard of ride-haling, but never used a service like Uber or Lyft.