PennDOT addressing waiting times for REAL ID customers

A steady stream of customers during the first five days that the REAL ID program has been available in Pennsylvania has created long lines at some driver’s license centers and prompted the state to shift personnel to keep wait times reasonable.

Since the program began Feb. 1, the Pennsylvania Department of Transportation has processed about 15,000 of the new driver’s licenses or ID cards at its license centers and online for those who had their identification papers pre-verified. The in-per­son vis­its have caused long waiting times in some centers, including more than three hours at the Penn Hills site Wednesday afternoon.

PennDOT is monitoring all locations on an hourly basis and shifting employees from less busy centers to address the waiting times, Kurt Myers, deputy secretary for driver and vehicle services, said Thursday. In addition, 30 new employees will finish training this week and be deployed around the state by Saturday.