Officials worry next-generation 911 could expose operators to gory images

Banks County upgraded its legacy emergency call handling system, which Moore described as “well past end-of-life,” in January to a system that prepares the jurisdiction to take advantage of all the next-generation 911 features, including IP-based call routing and photo and video when the rest of the northeastern Georgia’s infrastructure is ready.

Banks County’s call systems are ready for next-generation 911, but Moore, who’s been working in emergency management since 1989, said she’s not sure she is.

“The telecommunications professional has an extensive amount of training to handle things verbally,” Moore said. “But what we don’t have yet, at least in the state of Georgia, is the level of training to deal with what they’re seeing visually.”