The share of Americans who use ride-hailing services has increased dramatically. Today, 36% of U.S. adults say they have ever used a ride-hailing service such as Uber or Lyft, according to a Pew Research Center survey conducted in fall 2018. By comparison, just 15% of Americans said they had used these services in late 2015, and one-third had never heard of ride-hailing before.
Ride-hailing use has increased across most demographic groups, but adoption figures continue to vary by age, educational attainment and income level. For example, roughly half of Americans ages 18 to 29 (51%) say they have used a ride-hailing service, compared with 24% of those ages 50 and older. Those whose annual household income is $75,000 or more are roughly twice as likely as those earning less than $30,000 to have used these services (53% vs. 24%). And over half of adults with a bachelor’s or advanced degree (55%) say they have used these services, compared with 20% of those who have a high school diploma or less.