Michigan Secretary of State officers will get an upgrade this month that will add new online options and a more modern record system for residents.
During a Presidents Day weekend closure, the Michigan Department of State will replace the outdated vehicle records system it has used for decades with a modern computer system to better serve customers.
The Customer and Automotive Records System (CARS) will enhance services for Michigan residents by adding new online options, improving existing online and kiosk services, and giving staff a more efficient tool to look up vehicle information and process transactions.
CARS updates records in real time and replaces antiquated 1960s legacy mainframe technology that has impeded the department’s ability to optimally serve customers.
“This is a vital project for our department and its millions of customers and the first step in implementing our 30-minute guarantee,” Secretary of State Jocelyn Benson said. “When fully implemented, the new system will transform our technology, making our work more efficient and our service to customers better than before.”