Transportation leaders identified outreach and education as tools that can help bridge the “trust gap” between communities and congestion pricing.
Tilly Chang, executive director of the San Francisco County Transportation Authority, and her team have led numerous outreach efforts as they work on an updated congestion pricing study. She said downtown San Francisco’s congestion is a byproduct of the city’s “hot economy” and lack of affordable housing. Chang spoke before a packed room of attendees, who included public and private sector representatives and students, at the Transportation Research Board’s annual meeting Jan. 12.
The transportation authority’s 35-member Policy Advisory Committee hosts one-on-one listening sessions and meets with community-based organizations to get a sense of people’s various transportation experiences.