GM customers rage as automaker struggles with strike-related parts delay

A GM spokesman said preparing for a parts shortage is difficult, given that the automaker did not expect a strike. GM is sorry, the spokesman said, for the inconvenience that strike-related parts delays have caused some customers.

“We are doing our best to recover as quickly as possible,” spokesman Jim Cain said in an email to the Free Press.

GM is running its parts plants in “emergency status” with maximum overtime, among other things, to return the parts operations to normal, said Cain. But it’s a massive, complicated task to get caught up and fulfill back orders for specific parts.