Florida’s search for new vendor to run SunPass tolling system hits reset button

Early in 2020, Florida’s transportation secretary affirmed the state’s intention not to renew the contract of the vendor in charge of the 2018 Florida SunPass tolling calamity.

What was supposed to be a six-day restructuring of the SunPass tolling system turned into over a month-long toll processing disaster. Contractor failures during the rebuild in 2018 caused widespread SunPass failures across the state and ultimately created a backlog of delayed tolls for millions of Floridians. Florida was tasked with solving a double-billing issue that riddled the new tolling system with over 100 million transactions in delayed tolls for more than a month.