We found hundreds of customers across the country have filed reports to several organizations including the Better Business Bureau. Mark Castle from Florida said he was charged $100 for vomiting in the back of a Lyft.
“It definitely made me feel very taken advantage of,” said Castle. “And then when Lyft just kind of shrugged it off, it just made me feel gaslit like I’m just lying or being dramatic.”
Around the U.S., the BBB said “vomit fraud” complaints are on the rise. Passengers are claiming Lyft and Uber drivers wrongly charged them damage fees for things like scratches, food stains and even dog feces.