Email the above with the complaints about the ignition interlock devices. The more the merrier. I am not sure about everyone else who has one of these but I am tired of a defective product imposed on me and when I complain about being stranded and such all I get is a bunch of shit about my dui that I already went to court for! Don’t let them discourage you because we deserve to be heard and we deserve to pay for a product that works all of the time! Email the above and also report them to http://www.bbb.com!