Home Forums Drunk/Drugged Driving laws and enforcement Guardian Interlock randomly changing service date Re: Guardian Interlock randomly changing service date

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MrEks
Participant

For what it’s worth, the service center replaced the base unit. Time will tell if that solves the problem.

I have to say that I have not experienced the nightmare “customer service” that many complain about. It’s frustrating when the hardware malfunctions and I’ve had a couple of times where they messed up appointments and I arrived at a closed office. Overall the people at corporate and at the service centers have been courteous and supportive (both Guardian and Alcolock).

I have to wonder sometimes when I see others showing up for their monthly downloads with dozens of “fails.” If you are going to integrate the interlock into a drinking lifestyle then the problem may not be with the device. I’m still a raging alcoholic, but the device remains on the shelf until well past any boozing.